We have been licensed by I.R.D.A. As TPA in July 2005, and have setup our head office in New Delhi.
- Fully fledged Head office as New Delhi
- Team of fully qualified medicos and non medicos staff.
- Latest and fully robust state of IT infrastructure.
We are fully equipped with I.T infrastructure like Server, Computers, Printers and a State of the Art Software. We have a fully qualified and professional team of ex-Insurance industry professional and Doctors for running our Operations. We are equipped with latest IT infrastructure to meet out all requirements. Our website (www.safewaymediclaim.com) is well designed to provide comprehensive information to the Insured and the Insurer. We have tie up with more than 5,500 hospitals over the length and breadth of the country for giving cashless services to policyholders. Our Software is fully capable of handling claims and has ability to generate tailor made MIS reports/statistics as required by Insurance Companies/Organizations and other governing bodies like IIB, TAC & IRDA etc.
Provide your claim number and relevant information, and we'll swiftly update you on the progress. We aim to ensure transparency and timely updates for a hassle-free experience.
For quick access to your E-card status, log in to our online portal or get in touch with our support team. Share your E-card details, and we'll promptly inform you about its status.
Network Hospital List
To view our network hospital list, browse our website or reach out to our dedicated customer support. Share your details, and we'll provide you with the most up-to-date information on our network of healthcare facilities.
For a seamless download experience, visit our website's "Downloads" section. Find the resources you need, whether it's forms, documents, or software. Our user-friendly platform ensures easy access to the files you require
We are just one call away....
☎-1800-102-5671 (Toll Free)
Mail us at- 📧 firstname.lastname@example.org
Frequently Asked Questions
Some of the frequently asked questions are answered here.
What is the process of availing cashless facility in the hospital?
In case of a planned hospitalization, client needs to inform Safeway two to three days in advance by faxing us the pre-authorization form (form on Website) signed by the treating doctor. Your claim would be assessed in the light of the policy issued to you by your insurance company and a letter of authorization will be issued to the hospital authorizing the patient's treatment. In case of an emergency the hospital will fax the pre-authorization letter. Once the Authority letter is sent to the hospital from Safeway, you need not pay to the hospital. Safeway will pay your hospital bills up to the amount authorized in the Authority letter.
On hospitalization, what is the time frame for intimation to the TPA or the Insurance Company ?
You are required to intimate the TPA or your insurer within 24 hours of hospitalization.
What is the time frame for submitting your reimbursement claim after getting discharge from the hospital?
In general you are required to submit your reimbursement claims within 10 days from the date of discharge. (However it varies from insurer to insurer).
TIn case we get treated in a non-network hospital, where should we lodge our claims?
You can lodge your claims at our office or the respective branch of insurance company. Please call us on 18001025671 / 011-45451300 or write us @ email@example.com for claim intimation
Can we claim medical expenses incurred before or after a surgery?
You can claim medical expenses incurred 15 days to 30 days before and 60 days to 90 days (as specified in your policy), provided they are related to the ailment/accident for which you were hospitalized. Such expenses are termed as pre and post hospitalization expenses.
815, Vishwasadan, District Centre, Janakpuri, New Delhi-110058
Land Line- +91 11 4545 1300